Policies


Reservations:

Full amount plus 8% tax is required to secure your reservation. Our online booking system accept the Visa, MasterCard, Discover card. Your reservation is not confirmed until your deposit has been successfully processed. An automatic confirmation will be sent by our reservation system to the email you provided.
Only two guests per room with no exceptions. This is how our rooms are licensed and we cannot allow for additional beds, air mattresses, or children’s bedding in the guest rooms. Children over the age of 14 are welcome but must be accompanied by a single family member and count as a guest in the room. Although we love animals, we cannot accommodate pets.
 

Check-In & Check-Out:

Check-in is scheduled from 3pm to 10pm.
Check-out is anytime before 11am.
An earlier check in or a late check out is possible, but a fee of $50.
 

Late check in:

For the late check in after 10:00pm, we offer a Free Self–Check-In procedure for you to choose. Please call or email to make these arrangements in advance. If you failed to use this “self-check-in” procedure, we will have made special arrangements to have someone here to check you in after 10:00pm. The cost will be $25/hour after 10:00pm.
 

Cancellation Policy:

A cancellation is any reservation cancelled or changed.

We understand that life sometimes throws a curveball and plans unexpectedly change. We make many preparations, including purchases and scheduling our staff, based on reservations. The dates you reserve are held back from others. Due to our small size, cancellations affect us significantly. A last minute cancellation gives us little chance of re-booking a room. Cancellations affect us greatly, therefore we ask you to agree to the following cancellation policy at the time of booking:

If your plans change after your reservation is confirmed, cancellation notice is required 30-days in advance of your arrival date. With this advance notice, we will refund your credit card deposit minus a $35 cancellation fee, per room reserved.

Reservations cancelled less than 30-days prior to your arrival date will be charged in full, unless your room(s) are re-booked by another party. We will make every effort to re-book your room(s) and will refund any room(s) we are able to re-book minus a $35 cancellation fee per room reserved.

AK Golden Umbrella Bed & Breakfast cannot accept responsibility of inclement weather, changes in travel plans, personal sickness or injury, family emergencies, etc.

WE UNDERSTAND that plans change at the last minute. Even the most well planned trip can have emergencies. Thus we highly suggest you acquire insurance for those unexpected cancellations. Here is a link for a great site that has several options you can choose for your specific travel needs. http://www.insuremytrip.com

No refunds are provided for late arrivals, early departures, or no-shows.

Cancellations MUST be made in writing.
 

Other Policies:

Your room rate includes breakfast served each morning, use of the spacious indoor and outdoor common areas, free WiFi, free parking, non-alcoholic beverages, and snacks. Visit page of Amenities for all included, in-room and house amenities.

AK Golden Umbrella Bed & Breakfast is a NON-SMOKING & NON-VAPING property. For the health and safety of our guests, smoking and vaping is not permitted anywhere in the premises, and a minimum $250 cleaning fee is imposed for smoking and vaping inside the house. Additionally, we do not have designated outdoor smoking or vaping areas; we ask that you walk a distance from the building. Your complete cooperation is expected.

No Shoe Policy: Please take off your shoes when indoor. If removing your shoes really makes you unhappy or you have orthopedics in your shoes, we ask that you take extra time to wipe your shoes before coming indoors.
Lost keys: $25 dollar replacement fee.

Driving directions can be found on the Direction Page of our website. Please visit Info Page for recommendations of our favorite restaurants and other suggestions of how to fill your time in Fairbanks. Need us to make a reservation for you? Just give us a call at (907)687-7131.

Any violation of these policies will result the need to find other accommodations immediately. Refunds will not be considered.
 

Contact us:

Mobile:(907) 687-7131
Hardline:(907)452-6686
Email: info@akgoldenumbrella.com
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